Patient Accounts Representative

Date Posted
October 1 2025

Butler County Health currently has an opening for a Patient Accounts Representative. This full-time position includes helping patients understand their health insurance benefits and financial responsibility.  The successful candidate will be one who enjoys working independently on a variety of tasks.  Essential duties include providing patients with out-of-pocket estimates for planned procedures, establishing patient payment plans, and maintaining patient billing records, including posting receipts. Other general office duties such as answering and transferring calls, etc. Rotating Saturday hours are required (generally every seventh Saturday).   Bachelor’s degree or equivalent in business related field or comparable hospital finance or patient accounting work experience required.      

Closing Date: 10/14/2025

We offer competitive compensation and benefit packages, tuition assistance, loan forgiveness programs and opportunities to advance in your career.

EEO Employer/Vet/Disabled

ESSENTIAL DUTIES AND RESPONSIBILITIES including the following.  Other duties may be assigned.

Understand and comply with the requirements of the Hospital’s Compliance Program, including, but not limited to the Code of Conduct, The Compliance Policy, all organization-wide policies for compliance and compliance plans affecting specific duties and responsibilities.

Participate in all education and training programs regarding compliance as required by Hospital policy and as requested by supervisor.

  • Provide patients with out-of-pocket estimates and Good Faith Estimates for upcoming services
  • Contact third party payors to obtain information regarding health insurance plan benefits
  • Contact patients and pursue collections.
  • Establish patient payment plans
  • Make judgments about which accounts to refer to collections agency or bank loan program.
  • Process patient loans for the bank loan program
  • Identify account overpayments and process refunds.
  • Receive and record all receipts, deposits, and adjustments.
  • Maintain patient billing records.
  • Balance accounts receivable daily.
  • Keep current on insurance filing regulations and requirements.
  • Call and follow-up on unpaid or incorrectly paid insurance claims.
  • Invoice and collect non-patient accounts receivable.
  • File claims electronically with insurance companies.
  • Assist in preparing month/year end accounts receivable reports.
  • Admit patients electronically collecting demographic and insurance data and obtain required signatures.
  • Assist patients with admissions paperwork and providing necessary explanation of acknowledgements signed by the patient.
  • Pre-register patients for various services as required.
  • Answer and transfer incoming phone calls.
  • Train other staff as needed.
  • Participate in QI studies as assigned.      
  • Attend seminars and workshops as directed.
  • Maintain patient confidentiality.
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